At a Glance
- Payment is in full, upfront, before work begins.
- Every service starts with a sample that we revise with you until you approve it.
- Not satisfied with that first sample? We refund 100% of the service, minus any third-party expenses already incurred.
- Not satisfied after full delivery? We refund 25% of what you paid.
Payment
All Vira services are paid in full and upfront, before work begins. One-time services — such as Vira Studio, Vira Motion Graphics or a website — are paid once, at the start. Monthly services — Vira Social Media Management, SEO management and Vira Performance & Media Buying — are paid at the start of each month of service. Programs — Vira First Steps and Vira Growth — are paid once, upfront, for all three months, including the monthly services inside them.
Prices are in Egyptian pounds and are the rates published on our services page. When you combine three or more services, the 10% bundle discount is applied to your totals before you pay.
Every service starts with a sample
At the start of every service, we deliver a first sample — a pilot — before producing the rest. You review it, and we revise it with you until you are happy and approve it. Only then do we apply the approved direction to the deliverables that follow.
This step exists so you can see and shape the work early, while changes are easy, rather than at the end — for example, the first draft of your website or the first edited videos.
Refunds
If the first sample isn’t right for you
If you are not satisfied with the pilot sample and decide not to continue, we refund 100% of the service price. The only deduction is any third-party expense already incurred for your service — for example studio rental, or advertising costs we have paid on your behalf.
If you are not satisfied after full delivery
Once the full service or package has been delivered, almost all of our clients are extremely satisfied. If you are not, we take it to mean the service was never the right fit for you from the start — and that is our responsibility.
It means we did not communicate, clarify and set your expectations well enough. In that case, we will gladly refund 25% of your payment.
Cancellation
You can cancel a service at the sample stage: if the first sample isn’t right for you and you decide not to continue, the 100% refund above applies, less any third-party expenses already incurred.
Monthly services are paid one month at a time. To stop a monthly service, let us know before your next month begins, and the next month will not be charged.
A 3-month program is one prepaid package. You can cancel it at the sample stage with the 100% refund above. After that, the remaining months are not refunded, and if you are not satisfied after full delivery, the 25% refund applies to the program as a whole.
Third-party costs
Some costs are paid to other companies and are outside Vira’s control, so they are not refundable by us:
- Advertising budgets, paid directly by you to Meta, Google or TikTok.
- AI tool subscriptions for Vira AI Agent, paid directly by you to the tool providers.
- Expenses already paid on your behalf for your service, such as studio rental or domain registration.
How to request a refund or cancel
Message us on WhatsApp at +20 150 106 8355 with your name and the service. We will confirm the refund amount with you, including any third-party deductions, and transfer it to you.
Frequently asked questions
Do I have to pay upfront?
Yes. All services are paid in full before work begins; monthly services are paid at the start of each month, and 3-month programs are paid once, upfront, for all three months.
What if I don’t like the first sample?
We revise it with you until you approve it. If you are still not satisfied and decide not to continue, we refund 100% of the service price, minus any third-party expenses already incurred, such as studio rental or ad costs.
Can I get a refund after the service is delivered?
Yes. If you are not satisfied with your deliverables after full delivery, we refund 25% of your payment.
Are ad budgets refundable?
Ad budgets are paid directly to the platforms — Meta, Google or TikTok — so they are outside our refunds. Any ad cost we have paid on your behalf is deducted from a refund.
How do I cancel a monthly service?
Tell us on WhatsApp before your next month begins, and the next month will not be charged.
Can I stop a 3-month program partway?
A program is paid once for all three months. If the first sample isn’t right for you, we refund 100%, minus any third-party expenses already incurred. After that, the remaining months are not refunded; if you are not satisfied after full delivery, we refund 25% of the program price.